Return & Refund Policy
Last updated: August 2026
1. Food Products — General Policy
As makhana and food products are perishable/consumable items, we generally do not accept returns for change of mind or taste preference. However, we want you to be completely satisfied with your purchase.
2. When We Accept Returns
We will happily replace or refund your order if:
- Damaged in transit — product arrived broken, crushed, or packaging is torn/tampered.
- Wrong item received — you received a different product or variant than what you ordered.
- Quality issues — product is stale, has an off taste/smell, or is past its best-before date on arrival.
- Missing items — your order is incomplete.
3. How to Request a Return/Refund
- Contact us within 48 hours of delivery at hello@nuttora.com or via WhatsApp.
- Share your order number and photos/videos of the issue (required for damaged/quality claims).
- Our team will review and respond within 24 hours.
4. Refund Process
- Online payment orders — refund will be credited to the original payment method within 5–7 business days after approval.
- COD orders — refund will be issued via bank transfer (NEFT/UPI). You will need to share your bank details.
- Partial refunds — may be issued if only some items in the order are affected.
5. Replacement
Where possible, we prefer to send a replacement rather than a refund. Replacement will be shipped within 2–3 business days of approval, subject to stock availability.
6. Non-Returnable Scenarios
- Change of mind or taste preference after opening the product.
- Claims raised after 48 hours of delivery.
- Products consumed more than 50%.
7. Contact
For return or refund requests, contact us at hello@nuttora.com or WhatsApp us with your order number.